How does this work?
Your computer connects to our service via its inbuilt wireless card. All internet access is blocked until you enter a valid username/password.If you do not have a username or password you can click on the sign up link to create one using your credit card.
How do our plans work?
If you purchase a 60 minute plan, once you first log on, the plan will expire 60 mins from log on.
I have run out of data but I do not recall downloading this much information?
Background downloads are the main cause of this. Some programs download data in the background without you knowing about it. Check the following types of programs for automatic updates/downloads
- Microsoft Windows Update
- Antivirus Software - eg Nortons
- file Sharing Software - Eg Limewire
Where is iROOM based?
We are a Gold Coast based company that has been operating since 2006.
How can I provide this service for my customers?
Call us on 1300 699 434 or click on our Contact Us page
I have a Wireless adaptor installed in my computer, but I cannot see any networks in my list of available networks?
This is a really common problem. Most laptops have an external switch that disables the wireless adaptor. Below is an example of what it might look like on your computer. Switch it to the on position.
I am using an Apple Computer. Can I access this service?
Yes. We have many Apple Macintosh users.
Why does my computer always want to dial a connection?
Your browser connection settings may be set to always dial your default connection
Click on Tools -> Options, Connection Settings and make sure it is set to never dial a connection.
I have a Wireless adaptor, and I can see the iROOM Network but why can I not connect?
You may not have a strong enough signal. Try in a location with a direct line of site to the main antennae. If you don't know where the antenna is try on your balcony or in another room.
My wireless signal strength says "Low" will I still be able to use this service?
Yes. Sometimes you can get very good connection speeds even though it says low. 90% of our connections have a 1.5MB-8MB/384K ADSL service connected to our access points.
The speed that you experience will vary on a number of factors. The main factor will be your distance from our access point. Other users who are connected at the same time as you can also effect your speed.
What do I need to be able to connect to the iROOM network?
If you purchased your laptop in the last 2 years, then chances are you already have what you need to connect to the iROOM network.
Our system uses the same wi-fi (802.11b) technology that most of you have installed in your homes. To check if you have a wireless adaptor installed in your computer:
Click on Control Panel, Network Connections. If you have a Wireless Adaptor
listed then you are in business.
Company Contact Details:
PH: 1300 699 434
Email: enquiries@iroom.com.au