How does this work?
Your computer connects to our service via its inbuilt wireless card. All internet access is blocked until you enter a valid username/password.If you do not have a username or password you can click on the sign up link to create one using your credit card.
How do our plans work?
If you purchase a 60 minute plan, once you first log on, the plan will expire 60 mins from log on.
I have run out of data but I do not recall downloading this much information?
Background downloads are the main cause of this. Some programs download data in the background without you knowing about it. Check the following types of programs for automatic updates/downloads
- Microsoft Windows Update
- Antivirus Software - eg Nortons
- file Sharing Software - Eg Limewire
Where is iROOM based?
We are a Gold Coast based company that has been operating since 2006.
How can I provide this service for my customers?
Call us on 1300 361 691 or click on our Contact Us page
I have a Wireless adaptor installed in my computer, but I cannot see any networks in my list of available networks?
This is a really common problem. Most laptops have an external switch that disables the wireless adaptor. Below is an example of what it might look like on your computer. Switch it to the on position.
I am using an Apple Computer. Can I access this service?
Yes. We have many Apple Macintosh users.
Why does my computer always want to dial a connection?
Your browser connection settings may be set to always dial your default connection
Click on Tools -> Options, Connection Settings and make sure it is set to never dial a connection.
I have a Wireless adaptor, and I can see the iROOM Network but why can I not connect?
You may not have a strong enough signal. Try in a location with a direct line of site to the main antennae. If you don't know where the antenna is try on your balcony or in another room.
My wireless signal strength says "Low" will I still be able to use this service?
Yes. Sometimes you can get very good connection speeds even though it says low. 90% of our connections have a 1.5MB-8MB/384K ADSL service connected to our access points.
The speed that you experience will vary on a number of factors. The main factor will be your distance from our access point. Other users who are connected at the same time as you can also effect your speed.
What do I need to be able to connect to the iROOM network?
If you purchased your laptop in the last 2 years, then chances are you already have what you need to connect to the iROOM network.
Our system uses the same wi-fi (802.11b) technology that most of you have installed in your homes. To check if you have a wireless adaptor installed in your computer:
Click on Control Panel, Network Connections. If you have a Wireless Adaptor
listed then you are in business.
Company Contact Details:
The Service Provider is: iROOM Pty Ltd As Trustee For The IBSC Unit Trust
ABN:18706419336
PH: (07) 5668 9066
Email: enquiries@iroom.com.au
Terms & Conditions - Privacy Policy:
iROOM Terms & Conditions Of Use of the Wireless Internet Access Service (The Service)
Your Access to and use of the Service is subject exclusively and strictly to these Terms & Conditions of Use:
1) The Service Provider (“we”, “Us”):”
The Service Provider is: iROOM Pty Ltd As Trustee For The IBSC Unit Trust
ABN: 187 06419336
You may contact us via the following methods:-
Email: enquiries@iroom.com.au
Web: www.iroom.com.au
Helpdesk: (07) 5668 9066 (opt 3)
When you contact us regarding a purchase over the internet, please state clearly the details and if possible a reference number: (username), the nature of the enquiriy, and a method of contacting you back should that be required.
2) Privacy: iROOM’s Internet policy can be viewed at http://iadmin.iroom.net.au/privacy.vbrn
3) iROOM’s Rights:
iROOM reserve the right to:
· change or remove (temporarily or permanently) The Service (or any part of it) without notice to you and you confirm that we shall not be liable to you for any such change or removal: and/or
· change these Terms & Conditions of Use at any time, and your continued use of The Service following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use you must immediately stop using The Service.
4) Third Party Links
We may provide links to other websites or resources from time to time. Any such link to other websites or resources is not an endorsement of such website or resources and you acknowledge and agree that we are not responsible for the availablility of and content on such websites or resources.
5) Intellectual Property
5.1) You Acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material on The Service, The Service design, structure and graphics and all software and source codes connected with The Service shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
5.2) You acknowledge and agree that the material contained within The Service is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from The Service for the purpose of research or for evaluating whether to place an order with us.
6) Your Warranties
You warrant that:
* you will use The Service only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner; and
* all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately if any changes to such information.
7) Limitation of Liability:
7.1) The Service is provided to you on an “as is” and “as available basis without any warranty being given in relation to The Service including (but not limited to) implied warranties of non-infringement, compatibility, security accuracy or any implied warranty arising from course dealing or usage trade.
7.2) We make no warranty that The Service will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
7.3) We will not be responsible or liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with these Terms & Conditions of Use: * any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or * any special or indirect losses whatsoever. We shall not be liable for any indirect or consequencial loss (including loss of profits, business or good will) arising out of any problem notified to us in relation to the supply of goods or services to you.
7.5) Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
7.6) If the goods supplied by iROOM are damaged of defective or not as ordered or supplied in an incorrect quantity, iROOM have no liability to you unless you notify us in writing within 10 days of the date of delivery.
7.7 If the goods are not received within 30 days, iROOM shall have no liability unless you notify us in writing within 40 days from the date of the order.
7.8) Our obligation in these circumstances, at your option or as appropriate shall be made to replace or repair damaged or defective goods, refund the amount paid by you or make good any shortfall.
8) Indemnity:
You agree to fully indemnify, defend and hold us, and our offices directors, employees, agents and suppliers harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of The Service.
9) Severance:
Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any or one part shall not affect the validity of any other part.
10) Law:
These Terms & Conditions of Use shall be governed by the Laws of Queensland Australia, and you agree to submit to the exclusive jurisdiction of the relevant court.
If you are a consumer, nothing in these Terms & Conditions is intended to limit any statutory rights or other rights you may have as a consumer under social law.
11) Wireless Hotspot Usage:
11.1) Usage of the Wireless Hotspot internet service is entirely at the users own risk. iROOM does not accept any liability for the security or integrity of the data transmitted over its wireless network.
11.2) If you are unable to gain access to or use the purchased internet access ticket, return to place of purchase for a full refund.
11.3) Any successful login session of duration greater than 5 minutes is considered successful access, and no refund will be offered.
11.4) IROOM foes not guarantee availablility of the Wireless Hotspot, nor the speed of internet access at any given time.
11.5) iROOM only provides support for the Wireless hotspot infrastructure, and cannot guarantee compatibility of users equipment or software applications.
11.6) It is the users responsilbility to check access to the login page before purchasing an access card.
11.7) Any attempt to hack or gain anauthorised access may result in legal action being taken against offenders.